Privacy policy

At Stepelle, your privacy is important to us. We are committed to protecting your personal information and ensuring a safe shopping experience.

By using our website, you agree to the collection and use of information as outlined in this Privacy Policy.

Information We Collect

When you place an order or interact with our website, we may collect the following information:

Full Name
Phone Number
Email Address
Shipping & Billing Address
Order Details
Payment Information (processed securely through our payment partners)
Device and browser information
IP Address and browsing activity

How We Use Your Information

We use your information to:

Process and deliver your orders
Contact you regarding your purchase
Provide customer support
Improve our website and shopping experience
Send order updates and promotional offers (only if you choose to receive them)
Prevent fraud and ensure website security

Payment Security

Stepelle does not store your debit or credit card information. All online payments are processed securely through trusted payment gateways, and our store operates on the Shopify platform, which maintains industry-standard security for all transactions.

Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

Remember your preferences
Improve website performance
Understand visitor behavior
Provide a personalized shopping experience

You can disable cookies through your browser settings at any time.

Information Sharing

We value your trust. Your personal information is never sold, rented, or traded to third parties.

We only share your information with trusted service providers when necessary, such as:

Courier companies for order delivery
Payment gateways for secure payment processing
Technology providers who help us operate our website

Data Protection

We use appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. While we take every reasonable precaution, no online system can guarantee complete security.

Your Rights

You have the right to:

Ask what personal information we hold about you
Request a correction to inaccurate information
Request deletion of your personal data
Opt out of marketing communications at any time

To exercise any of these rights, simply contact us using the details below.

Data Retention

We retain your order information only for as long as necessary to process your order, handle exchanges or warranty claims, and meet our legal and accounting obligations.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

Stepelle may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

📧 Email: stepellefootwear@gmail.com 📱 WhatsApp: +92 3428193116

Your Privacy Matters

At Stepelle, we believe trust is just as important as style. Your personal information is used only to process your order, improve your shopping experience, and provide customer support. We respect your privacy and never sell your personal data to anyone.

اردو میں خلاصہ

Stepelle Footwear آپ کی پرائیویسی کا احترام کرتا ہے۔

آرڈر کے دوران ہم آپ کا نام، فون نمبر، ای میل، ایڈریس اور پیمنٹ کی معلومات لیتے ہیں — صرف آرڈر مکمل کرنے کے لیے۔
آپ کی کارڈ/ڈیبٹ کارڈ کی تفصیلات ہم اسٹور نہیں کرتے؛ تمام پیمنٹس محفوظ گیٹ ویز کے ذریعے پراسیس ہوتی ہیں۔
آپ کی معلومات کبھی بیچی یا کرائے پر نہیں دی جاتیں۔ صرف کوریئر اور پیمنٹ پارٹنرز کے ساتھ ضرورت کے مطابق شیئر کی جاتی ہیں۔
کوکیز سائٹ کا تجربہ بہتر بنانے میں مدد دیتی ہیں، آپ انہیں براؤزر سیٹنگز سے بند کر سکتے ہیں۔
آپ کسی بھی وقت اپنی معلومات کے بارے میں پوچھ سکتے ہیں، تبدیلی یا ڈیلیٹ کی درخواست کر سکتے ہیں، یا مارکیٹنگ ای میلز سے ان سبسکرائب کر سکتے ہیں۔
یہ سائٹ 13 سال سے کم عمر بچوں کے لیے نہیں ہے۔